Dear nitro734,

So, I received this today and there was a big tear in the middle of the envelope(NICE PACKAGING BY THE WAY...) and of course the game is gone, but hey your card and note are still in there! It honestly looks like this was torn when you mailed it because you didn't want to sell it for this cheap. Even if I get a full refund, I am not going to be happy because it honestly looks like this was botched so you could resell the game. I took pics of the envelope before opening at all(believe me, I was very pissed when I found this in my mailbox), so if you want it for proof, it's here!! I am opening a case tomorrow if some kind of solution is not given, and the only solution is you replacing this card, I do not want money!!! If I end up opening a case and all I get is a refund, that's not going to be a good thing!!! Why wouldn't you put this in a bubble mailer????????

- funtime_games

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Dear funtime_games,

My sincerest apologizes,

I'm sorry that the game didn't arrive to you and there was a problem with the packaging. I had mailed other cartridges in the same fashion with great success before. Please do not accuse me of dishonest actions. I shipped the game to you as described, and if you are not satisfied I will refund your money. Because it was something of a unique item, I do not have another one to send to you. I cannot replace it with something I do not have. I can, however, refund your money which I am more than happy to do. Please let me know if this is acceptable. Again, I sincerely apologize. As I am selling my entire video game collection currently, I can offer you a GameCube Interactive Demo Disc instead of a full refund... but I do not have any more DS Download Station cartridges.

I look forward to your response and to sorting this out civily.

Thanks very much,

- nitro734

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Dear nitro734,

I'm sorry, but mailing something like this IN AN ENVELOPE... is very unprofessional and is most guaranteed to get lost in the mail or destroyed!! I paid $4 in shipping and deserved to get packaging for such!! I will not be happy with just a Gamecube demo disc or just a refund! If it sounds greedy to want both just to be happy, maybe it is, but I wanted something here that I won and didn't get because of your poor judgement on shipping! I WANTED THIS DOWNLOAD STATION CARD!

- funtime_games

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Dear funtime_games,

Again I apologize,

You are right it would have been shipped in something more secure, however I hadn't had a problem with this in the past. As I do not have another DS Download Station, this is not an option I have to offer you and I am sorry for the inconvenience. Asking for something that I do not have is unreasonable, especially when I am offering you a complete refund for every penny that you paid.

Regardless of the packaging for this item, even the best packaged items can get lost or damaged in the mail and lettermail (even in a padded envelope) does not cover insurance. Because of the conerns with packaging, I am refunding your entire purchase. I wish you the best of luck in finding this catridge online. A quick search online finds an auction currently at $1.25 at the time of this writing. For reference, This auction also states the item is shipping in an envelope (with shipping costs comparable to mine).

Offering a complete refund is the only thing I am capable of doing, and I am more than willing to do so. I will process the refund immediately for you, so that you have the funds available to bid on similar items on ebay.

Thank you very much,


- nitro734

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Dear nitro734,

Okay, looks like I have to WAIT until April 6th for the refund to go through, that's AWESOME... I'm sorry, but this is COMPLETELY unacceptable! I don't care how many times you sent your stuff in an ENVELOPE, that is just CRAP customer service and as far as I know you did exactly what I had said so you could keep the cart! Seriously, I would NEVER EVER EVER consider sending something valuable in an ENVELOPE! Seriously, I feel like I'm in the Twilight Zone right now!! As I said before, just sending a refund is not sufficient enough. You had mentioned something about a Gamecube demo. I said I would be ok with the situation if you had sent both. You are basically refusing which shows me you have no remorse for your terrible customer service, that you just want me out of your hair by sending a refund. This whole Paypal waiting for a refund is pretty fishy as well by the way! WHY DO I HAVE TO WAIT FOR MY REFUND IN THE FIRST PLACE?

- funtime_games



And by the way, it is NOT unreasonable to ask for what I had BID ON AND WON!! HOW CAN YOU SAY THAT'S UNREASONABLE! I WON IT! I PAID FOR IT! THAT'S WHAT I WANTED! IT'S NOT AT ALL UNREASONABLE!!

- funtime_games

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Dear funtime_games,

Please be civil, as I have been.

I processed the refund immediately after saying I would do so. It is out of my control for how long it will take PayPal to issue it. The item in which you won was shipped to you and did not arrive, I understand that. A refund has been issued as I previously stated. I have done all that is fair to do, and wish for this matter to be closed.

Thank you for your interest in my items. However, due to the aggressive nature of your communications, I request that you do not bid on any of my upcoming auctions. Don't worry - there will not be any DS Download carts. I mailed you my only one.

Regards,

- nitro734

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Dear nitro734,

Don't worry, I'm pretty sure I have no interest on bidding on your items.

- funtime_games

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Dear funtime_games,

Thank you for your response both here and on gamesniped. However, I do not wish for you to leave me negative feedback as you suggest in your latest gamesniped.com comment. I believe that I have acted quickly, courteously, and politely to resolve an issue that was a fault of the postal system. If negative feedback is left, I will open an ebay investigation and have it reversed. I would rather this matter simply be closed and to go our separate ways at this point.

Thank you,

- nitro734

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Dear nitro734,

I am completely allowed my negative feedback! It's my opinion! Your shipping sucked and I really wanted the item I paid for! ebay will NOT reverse it once it is left.

- funtime_games